TGP Europe, the regulated license holder for 12Bet, will always try to identify problem gambling for individual players before it escalates into a bigger problem by conducting proactive and innovation processes to engage with players. Beyond our Play Safe Tools & Social Responsibility practices, there is a wide range of advice to offer players who may feel they have a gambling problem.
Tips On How To Gamble Safely
✅ Keep gambling leisurely and fun whilst not allowing it to impact your work or social life as well
as relationships with other people.
❌ See gambling as a source of income or allow it to neglect your work, relationships or hobbies.
✅ Only spend what you can afford to lose without the need to borrow. Have a budget in mind using our
Budget Calculator or set a Deposit Limit
❌ Spend more money on gambling than you can afford, borrow money to aid your gambling or use money that was meant for something else, like an important bill. If you have reached your loss limit, do not continue to chase your losses and walk away. Remember, you are playing with REAL money.
✅ Always keep track of the amount of time you have spent gambling and the amount you have spent. Take
regular breaks, the Reality Check tool will
help you manage your time and there are options to Track Your Activity
❌ Keep on playing if gambling is no longer fun and you feel the need to wager large amounts to keep up the same level of excitement.
✅ Understand Gambling by knowing how the
sport, market or gaming product you are betting on works prior to placing a bet and understand the
❌ Bet on sports, leagues, events and games you do not understand. Our Betting Rules give information on how sports markets are settled and there is in game information on each casino or virtual game offered but despite this, we’d recommend simply not betting on something you have no knowledge of.
✅Know that there is no shame in admitting you have a problem gambling & advice will always be given
to those who need it.
❌ Gamble if you are irritated, anxious, depressed or feel worry or guilt about your gambling. Keeping gambling on your mind all of the time and hidden from the ones closest to you may have big consequences in the long run.
Social Media Advertisement
Social Media is ever present in the 21st century and is growing all of the time. BeGambleAware is working with social media platforms to ask them to help you avoid gambling advertising. Find out more here
You can restrict your exposure to gambling adverts and content on social media platforms by blocking/unfollowing accounts, posts or content and adjusting your Ad Preferences within the relevant social media website or App.
TGP Europe, the regulated license holder for 12Bet, provides Customer Support every day of the week. Please contact us if you have any concerns over your gambling.
TGP Europe may proactively interact with players where required in order to review betting behaviours which include but is not limited to significant increases in activity, increased deposit velocity & time on site. Our aim is to keep gambling fun through a sustainable relationship so it is important that you answer any interactions as openly and honestly as possible when required. Failure to do so may result in permanent sanctions on your account, including account closure.
Protecting Vulnerable People
Help is available through confidential professional organisations and a national gambling hotline. We fully support their efforts to help anyone who feels the need to seek help and advice.
Find out more about helpful professional and trusted organisations here
It is illegal for anyone under the age of 18 to gamble on our website and we do not permit anyone under the age of 18 to register. Our verification systems will help prevent any such registration but you, the player can do more to protect minors against the harms of gambling.
Find out more about what measures you can put in place here