How to Contact 12Bet

Our simple procedures, clear navigation and intuitive interface, means that you’ll find online betting a breeze. But, from time to time, you may require additional assistance. Please check our Help Centre which covers a lot of potential queries you may have but 12Bet’s customer support team is also here to help and ensures that multiple channels are available for you to raise any complaints, concerns, queries or suggestions. See our means of contact listed below;

  • By Live Chat: Contact us between 8am to 9pm BST, while on the move, or on your desktop.
  • By Email: Contact Customer Service enquiries at
  • By Post: 12Bet, 22A Castle Street, Douglas, Isle of Man, IM1 2EZ


If you wish to lodge a complaint please contact us at: We try our very best to uphold the highest standards in fair and safe gaming and will aim to resolve your dispute through our escalation procedure.

UK Residents:
UK Licensed gambling operators are required to offer dispute resolution by an independent third party or 'alternate dispute resolution' (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1.
We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR.
Please direct unresolved complaints to them at telephone number +44 207 347 5883.
Further details about IBAS can be found at

Your first deposit must be made via a debit or credit card registered to you, the account holder. The option for e-wallet deposits will be available soon after a successful debit or credit card deposit is made.

By submitting your transaction, you are agreeing that you are aware of our customer funds policy, adhering to regulator guidelines of basic protection. Please see here for more information on the UK gambling commission rating system and details on how we manage your funds which can also be found in section 4.3 of our terms and conditions.