How to Contact 12Bet

Our simple procedures, clear navigation and intuitive interface, means that you’ll find online betting a breeze. But, from time to time, you may require additional assistance. 12Bet’s customer support team is here to help and ensures that multiple channels are available for you to raise any complaints, concerns, queries or suggestions. See our means of contact listed below;

  • By Live Chat: Contact us between 7 am to 11 pm BST, while on the move, or on your desktop. Simply Click here
  • By Email: Contact Customer Service enquiries at
  • Send your documents that to
  • By Post: 12Bet, James House, 1st Floor, 11-13 Hill Street, Douglas, Isle of Man IM1 1EF

Lodge a Complaint

If you are not entirely satisfied with any part of our service, we encourage you to lodge a complaint with

We do our best to prioritise any grievances and will try to resolve your issue via our escalation procedures. In the event that a satisfactory resolution cannot be reached, you can lodge your complaint with the Authority listed below:

Being a UK Licensed gambling operator, we offer dispute resolution by an independent third party or ‘alternate dispute resolution’ (ADR) provider in line with LCCP social responsibility (SR) code 6.1.1. We have appointed the Independent Betting Adjudication Services (IBAS) as our ADR. Please direct any unresolved complaints to them directly, at telephone number: +44 207 347 5883.

Further details about IBAS can be found at